At Health Matters, we prioritize your satisfaction and aim to provide a seamless shopping experience. We recognize that circumstances may arise where refunds, returns, or order cancellations are necessary. Our policy is designed to offer clear guidance on these processes:

Refund Policy: You are eligible for a refund if the product is damaged, defective, or not as described. Refund requests must be made within 5 days of receiving the product, and refunds will be processed via the original payment method.

Return Policy: We accept returns for damaged, defective, or incorrect products within 5 days of receipt. Return shipping costs may be covered by us for our errors, but the customer is responsible for other return reasons.

Cancellation Policy: You can cancel your order before it's shipped by contacting our customer support team with your order number. A full refund will be issued for canceled orders.

Our commitment is to provide quality products and exceptional service. If you have any inquiries or need assistance with refunds, returns, or cancellations, please contact our customer support team at +(033) 3544 1899. Thank you for choosing Health Matters for your shopping needs.